Terms of Sale
The Terms of Sale detailed below govern the rights and obligations of the parties in the context of an online sale of an item sold on “Mwoaa.com”. Visiting the website and/or buying an item, implies complete adherence from the buyer, without reservation, to the Terms of Sale. Please read these terms and conditions before using the website or buy an item on “Mwoaa.com”.
Any order placed by a customer implies complete adherence, without reservation, to the Terms of Sale. The order confirmation by the customer implies endorsement of the transactions carried out. “Mwoaa.com” reserves the right not to send an order confirmation for any reason, including (but not limited to) a problem with product supply, manufacturing fault, or problems relative to the received order. The buyer should carefully check information sent when ordering product.
Prices on the website Mwoaa.fr are mentioned in Euros (€). Prices may be modified at any time without specific reason. Confirmation of the order by the customer binds him to pay the price mentioned. Prices do not include shipping cost. Shipping costs include expedition charges and the costs linked to the preparation of your order. They are calculated depending on the items weight during checkout. The total price (including shipping costs) must be paid while placing an order. This will trigger the preparation of the order.
3. Order withdrawal policy
According to article L121-21 of the French Customer Code, the buyer may exercise his right of withdrawal within 14 working days. The burden of proof to exercise his right of withdrawal falls on the customer. Items bought must be shipped back at the purchaser’s expense, in their original state, and using the original packaging. They must be unused, and must not have been damaged. The items must be sent back within 14 days after the withdrawal decision is taken. Please contact me for advice on sending the items back in an appropriate way.
The items will be refunded within 30 days after their return, and after careful inspection. The refund will be delivered via the original method of payment. In the case where an item has been damaged, a partial refund will be delivered. It will amount to a range going from 50% to 100% of the original price, according to the severity of the damage.
After this legal withdrawal period, no returns will be accepted. All customised items cannot be refunded.
Items on the “Mwoaa.com” website are sold within the limits of our stock availability. Should items be out of stock after an order has been placed, the buyer will be contacted by email. The order may be delayed until further stock becomes available, or be cancelled (in which case no payment shall be perceived).
All orders will be prepared and sent from France via “La Poste”, generally within 3 days of payment.
The Standard Letter is the cheapest option, but does not have a tracking number associated. It cannot be located whether any issue or delay incumbent to the postal services.
The Tracked Letter, the Certified Mail, or the “Colissimo” will allow you to follow your order on the “laposte.fr” website with a tracking number, which you will receive upon completion of your order. Once the order has reached its destination country, you will in most cases be able to use the same tracking number on your local postal service website.
All orders will be sent to the shipping address indicated when placing your order.
Orders placed outside of the European Union may lead to importation taxes depending on Customs of the destination country. I cannot be held accountable for any extra cost beyond my control. By buying an item on “Mwoaa.com”, the buyer consents to pay any additional import tax attributed to your order.
In addition to the time of preparation of the order, an additional 3 days (for orders whose destination country is France) / 5 to 10 days (for orders whose destination country is within the European Union) / or 1 to 3 weeks (for orders whose destination country is outside European Union) will be needed. Please note these time periods may vary according to the destination country, the time of the order (for instance around Christmas), and other factors beyond my control.
Please wait at least 30 working days before contacting me about any delay in the delivery. If the order is lost by Postal Services, or in the case of an abnormally long delay, I will not be able to help you should you chose a Standard Letter (without tracking number).
7. Guarantees and responsability
About customized items:
Each of these artistic creations being handmade, they will not be replaced or refunded for non-compliance (visually or in size). All necessary pictures will be available on “Mwoaa.com”, and in the case of commissions, sent by email for confirmation before any payment is made. The item size mentioned on the website may vary slightly. Colours on-screen may appear different to those of the original item. The buyer commits to accepting these differences.
About prints or manufactured products
In accordance with articles 1641 and following of the French Civil Code, these products fall under the legal guarantee of conformity and hidden defects (“garantie légale de conformité et garantie des vices caches"). In case of non-compliance of an item sold, he may be returned, replaced, or refunded.
I am particularly careful when preparing and packaging the orders, and I make sure they are properly protected. Please note I cannot be held accountable for damages caused by Postal Services. However, if you receive a damaged item, please contact me. For more information on withdrawal policy, please see section 3.
8. Intellectual properties of the products and of the website
All artistic creations, commissions, visuals, products, and all elements of the website “Mwoaa.fr” (text, design elements, and photographs) are protected by way of intellectual property and copyrights. All rights relative to all products and artistic creations for display and advertisement on “Mwoaa.com” and on social medias or other distribution networks are exclusively reserved by “Mwoaa.com”.
Other than for personal and private consultation, and except if a prior formal written authorisation is given, any use of the material, including reproduction, in whole or in part, or modification by any mean, is forbidden.
All trademark licences which may be depicted or displayed on the website “Mwoaa.com” remain the property of their right holders.
9. Personal data
“Mwoaa.com” uses your personal data and account information exclusively in the context of a business relationship (payment, guarantee the order delivery, invoice generation, quote or customized items). Cookies may be integrated to facilitate the use of the “Mwoaa.com” website. All this information is never shared with third parties or resold. According to the French law regarding freedom of information of January 6th 1978, you have the right to modify, correct, or delete any personal information about you on the website “Mwoaa.com”
10. Legal information
The Terms of Sale and any dispute or claim arising out of, or in connection with them or their subject matter or formation (including non-contarctual disputes or claim) will be governed by French law.
Questions regarding these Terms of Sale can be sent to: